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How money pot Protects Your Personal Data

At money pot, your personal data belongs to you — and we handle it with that in mind.

Data encrypted at rest and in transitNo data sold to third partiesAccess requests answered within 30 daysTouch 'n Go, GrabPay, Boost dan FPX payment data handled separatelyPolicy updates notified via email

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What This Policy Covers and Where It Applies

money pot Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data money pot collects through moneypot.bid, including account registration details, login activity, device identifiers, and payment-method references such as Touch 'n Go wallet IDs, GrabPay tokens, Boost transaction references, and FPX bank-selection records. We do not store full card numbers

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or full bank credentials — only the tokenised references your chosen payment provider passes to us. Access to our platform and the scope of data processing depends on local law and is available where local law permits. Malaysian account holders are covered under this policy in
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full. If you access the platform from a jurisdiction where local law restricts certain data practices, those restrictions take precedence and we will adjust processing accordingly.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI PASUKAN PRIVASI

Reach Our Privacy Team Directly

If you want to request a copy of your data, ask us to correct inaccurate records, or raise a concern about how your information has been handled, our privacy team is reachable…

Email Privacy Request Send your full name, account email and a clear description of your request to our dedicated privacy address. We log every request and send a confirmation reply within two working days.

Live Chat Support Open the live chat widget on moneypot.bid and select the Privacy topic from the menu. Our support team can escalate your query to the privacy officer if a formal written response is required.

Postal Address For formal written requests or regulatory correspondence, you may write to us at the registered address listed at the bottom of moneypot.bid. Allow up to ten working days for postal responses.

AMALAN PERLINDUNGAN DATA

How We Handle Your Data Day to Day

Our data handling practices cover every stage of your account lifecycle — from the moment you open an account to the day you close it.

Data Collection Scope

We collect only what we need: your name, email, contact number, date of birth for eligibility checks, and the tokenised…

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand which pages you visit most.

Account Security Measures

Passwords are hashed using industry-standard algorithms and never stored in plain text.

Data Retention Period

Active account data is retained for the duration your account remains open.

Third-Party Data Sharing

We share your data only with payment processors such as Touch 'n Go, GrabPay, Boost dan FPX, fraud-prevention services, and…

Requesting Changes to Your Data

You may request access to, correction of, or deletion of your personal data by contacting our privacy team via email…

Your Privacy Questions Answered

The questions below cover the areas account holders in Malaysia ask about most when it comes to how their personal data is managed on moneypot.bid. If your question is not here, our privacy team is available via live chat or email.

We collect your name, email address, contact number, date of birth, and the tokenised payment reference from whichever method you use — Touch 'n Go, GrabPay, Boost, or FPX. We do not store raw bank credentials or full card numbers at any point.

Yes. Send a data-access request to our privacy team via email or live chat, include your account email for verification, and we will compile and deliver your data within thirty calendar days of confirming your identity.

Contact our privacy team and submit a deletion request. We will verify your identity first, then process the deletion or anonymisation of your records. Some data may be retained for the period required under applicable law before full removal.

Only where necessary: we share tokenised payment data with processors like Touch 'n Go and GrabPay to complete transactions, and we may share data with fraud-prevention partners or authorities if legally required. We do not sell your data to advertisers.

After account closure, we retain records for the minimum period required by applicable law in your jurisdiction. Once that period ends, we securely delete or anonymise your data. You may ask us for the specific retention period that applies to your account.

We use session cookies for login continuity and analytics cookies to track page performance. You can adjust your cookie preferences at any time via the cookie banner on moneypot.bid without affecting your ability to access your account or make deposits.

Reach our privacy officer through the email channel or live chat on moneypot.bid. If you are unsatisfied with our response, you have the right to escalate your complaint to the relevant data-protection authority in your jurisdiction where local law permits.

How money pot Protects Your Personal Data

Reach Our Privacy Team Directly

How We Handle Your Data Day to Day

Data Collection Scope

Cookie Usage

Account Security Measures

Data Retention Period

Third-Party Data Sharing

Requesting Changes to Your Data

Your Privacy Questions Answered

01 What personal data does money pot collect when I open an account?

02 Can I request a copy of all the data money pot holds about me?

03 How do I ask money pot to delete my personal data?

04 Does money pot share my data with third parties?

05 How long does money pot keep my data after I close my account?

06 What cookies does money pot use and how do I manage them?

07 Who do I contact if I believe my privacy rights have been breached?

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